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The Rules That Govern Your Account

Your account on qq21 is subject to these terms, which set out how we operate, what we expect from you, and what you can expect from us. Access and eligibility depend on your local law and apply only where permitted.

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ACCOUNT SECURITY

How We Protect Your Data and Account

Account security at qq21 runs on SSL encryption across every session — whether you are depositing via Touch 'n Go eWallet on mobile or reviewing your transaction history on desktop. We retain your account data only for as long as necessary under applicable law, and we do not sell or share your personal information with third parties for marketing purposes. You have the right to request a copy of the data we hold, ask us to correct inaccurate details, or request account closure with data removal, subject to any legal retention obligations we must meet.

Data Retention

We keep account and transaction records for the period required by applicable law. Once that period ends and your account is closed, personal data is deleted or anonymised.

Cookie Policy

We use functional and analytics cookies to keep your session active and understand how the platform is used. You can manage cookie preferences from your browser settings at any time.

Access Requests

To request a copy of your data or ask for a correction, contact our support team by email with your account ID. We will respond within the timeframe local law requires.

Account Closure

Closing your account is handled through email support. Outstanding balances must be withdrawn before closure; we will confirm the timeline for data removal after the request is processed.

What These Terms Cover and How They Apply

qq21 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms apply to every account registered on qq21, including all activity conducted through the platform — from wallet deposits made via Touch 'n Go eWallet, Boost, or GrabPay, to game sessions, withdrawals, and any communications with our support team. By opening an account, you confirm

1
that you are accessing this platform where local law permits and that the details you provided at registration are accurate and current. We reserve the right to suspend or close accounts where we identify misuse, fraudulent activity, or a breach of these conditions. Deposits and withdrawals
2
are processed through the payment rails you link to your account wallet; it is your responsibility to ensure those payment credentials belong to you and match the name on your account. We do not accept third-party deposits. Account limits, game access, and promotional availability may vary
3
depending on your region and the applicable regulations there. Material changes to these terms will be communicated to your registered contact before they take effect. Continued use of the account after that notice period means you accept the updated conditions. If any part of these terms
4
conflicts with local law as it applies to you, the local law takes precedence for that part only.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

CONTACT CHANNELS

Reach Us About Your Legal Questions

If any part of these terms raises a question or you need to raise a concern about your account, our support team handles legal and account queries through the channels below. For account-specific issues, have your registered email and account ID ready before you get in touch.

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Live Chat

Start a live chat session directly from your account dashboard. Available during our standard operating hours for account, payment, and terms queries.

Email Support

Send detailed queries or formal account requests to our support address. We aim to respond within one business day for legal and account matters.

Help Centre

Our help centre covers common questions on account conditions, payment verification, and data requests — a good first stop before reaching out directly.

Legal Questions We Hear Most Often

These are the questions our account holders ask most about how these terms work in practice. If yours is not here, contact support directly.

These terms apply to anyone who opens and uses an account on qq21. Access is available only where local law permits, and by registering you confirm that applies to you.

We can update these terms when needed. We will notify you at your registered contact before changes take effect. Continued use of your account after that notice means you accept the new version.

Email our support team with your account ID and a clear data-access request. We will provide a copy of the personal information we hold within the timeframe required by applicable law.

After account closure, we retain records only as long as local law requires. Personal data is deleted or anonymised once that retention period ends and there are no outstanding obligations.

Yes. All payment activity — including deposits and withdrawals through Touch 'n Go eWallet, Boost, GrabPay, DuitNow, and FPX — falls under these terms and our account conditions.

Contact our live chat or email support immediately. We will place a temporary hold on the account while we investigate and guide you through the steps to secure access.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy InfoAbout Us InfoGolden Thunder Slots

The Rules That Govern Your Account

How We Protect Your Data and Account

Data Retention

Cookie Policy

Access Requests

Account Closure

Reach Us About Your Legal Questions

Live Chat

Email Support

Help Centre

Legal Questions We Hear Most Often

01 Who do these terms apply to?

02 Can qq21 change these terms?

03 How do I request a copy of my personal data?

04 What happens to my data if I close my account?

05 Are deposits via Touch 'n Go eWallet or Boost covered by these terms?

06 What should I do if I think my account has been accessed without my permission?

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