What We Collect and How We Use It
When you open an account, we collect the information needed to verify your identity, process transactions, and maintain your account — including your name, contact details, and payment identifiers linked to Touch 'n Go eWallet, Boost, or GrabPay. We also record transaction history so your wallet
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activity is always traceable and disputes can be resolved quickly. Technical data such as device type, browser session identifiers, and IP address are collected automatically when you access qq21 — this helps us detect unusual login activity and keep your account safe. We do not sell
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your personal information to third parties. Data shared with payment processors like DuitNow or FPX is limited to what those processors require to complete your transaction. Where local law requires or permits data to be processed or retained, we follow that framework. Retention periods vary by
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data type: account identity records are held for as long as your account remains open and for a period after closure as required by applicable law; transaction logs follow the retention schedule set by financial compliance requirements. You may request access to your data or ask
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for corrections at any time through our support channel.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.