Reference

Read These Terms Before You Start

These terms govern everything connected to your qq21 account — how you open it, how you fund it via Touch 'n Go eWallet, Boost, or GrabPay, and what we both agree to while your account is active.

Applies to all account typesCovers deposits and withdrawalsTouch 'n Go eWallet, Boost, GrabPaySubject to local law

Explore the Lobby Read FAQ

POLICY CONTACT

Reach Us About These Terms

If any clause is unclear or you believe your account has been handled in a way that conflicts with these terms, contact us through one of the channels below. Our team handles terms-related queries separately from general account support, so flag it clearly when you write in. Players in Subang Jaya and Klang have used live chat to resolve account-hold questions within the same session.

What These Terms Actually Cover

qq21 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account with us, you confirm you have read and accepted every clause here. These terms cover account registration, the verification steps we require before processing withdrawals, how deposits made via Touch 'n Go eWallet, Boost, GrabPay, DuitNow, or FPX are handled, and how

1
disputes are raised. You must be of the minimum legal age in your jurisdiction — we do not set a single global age threshold; your local law governs. We may update these terms and will notify you through the email address on your account before material
2
changes take effect. Continued use after that notice counts as acceptance. We reserve the right to suspend or close an account if we detect activity that breaches these terms, including submitting false identity documents during verification. Withdrawals require your account wallet name to match your verified
3
identity; mismatches cause a hold until our team resolves them. Any funds deposited via Boost or Maybank2u that are under dispute will be frozen in your account wallet pending review. These terms are written in English; where a translation exists, the English version controls in the
4
event of a conflict.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE THIS

Account Security and Data Under These Terms

These terms sit alongside our data and security practices. Here is how we apply them in practice — not in abstract, but at the account level where it matters to you.

Identity Verification

Before your first withdrawal clears, we match the name on your account wallet against a government-issued document. This step protects both your funds and ours under these terms.

Data Retention

Account data — including transaction records for Touch 'n Go eWallet, Boost, and GrabPay deposits — is retained for the period required under applicable law, then securely deleted or anonymised.

Cookie and Session Use

We use session cookies to keep your account active while you browse. Persistent cookies track preferences only. You can adjust cookie settings from your browser; blocking them may affect the account dashboard.

Requesting Changes

To correct personal data held under your account, submit a written request via our support email with your account ID. We action verified correction requests within the timeframe local law requires.

Common Questions About Our Terms

These are the questions we see most often from account holders who want to understand exactly where they stand under our terms and conditions.

We can update these terms at any time. We will email the address on your account before any material change takes effect. Continued use of qq21 after that date counts as acceptance of the revised terms.

We may suspend or permanently close accounts that breach these terms. Where funds are involved, our team reviews the circumstances before any balance decision is made, and you can raise a dispute via live chat.

Access depends on local law. We do not accept accounts from regions where online gaming is prohibited. You are responsible for confirming that opening an account is permitted in your jurisdiction before you register.

Deposits via Touch 'n Go eWallet, Boost, or GrabPay are subject to the same terms as any other funding method. If a deposit fails or is disputed, the resolution process outlined in the terms applies regardless of the payment rail used.

Yes. Submit a written request through our support email with your account ID. We will respond within the timeframe local law requires and confirm what data we hold and how long we are required to keep it.

The English version of these terms controls in all cases. If a translation in another language exists on the site and there is any conflict between the two, the English text takes precedence under these terms.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

AccountRegister InfoAbout Us InfoOcean Roar Slots

Read These Terms Before You Start

Reach Us About These Terms

Account Security and Data Under These Terms

Identity Verification

Data Retention

Cookie and Session Use

Requesting Changes

Common Questions About Our Terms

01 Do these terms change, and how will I know?

02 What happens to my account if I breach these terms?

03 Are there restrictions on who can open an account?

04 How do these terms apply to my Touch 'n Go eWallet or Boost deposits?

05 Can I request a copy of my account data or ask for it to be deleted?

06 What if the English terms conflict with a translated version?

Terms & Conditions

Related pages

Related pages